Favours Coffee Online Refund and Returns Policy

At Favours Coffee, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we are here to help.

Returns

– Merchandise and Equipment: You may return any merchandise or equipment within 30 days from the date of delivery for a full refund.

– Perishable Items: All perishable items, including coffee, can be returned within 7 days from the date of delivery.

Conditions for Returns

– Items must be unused, in their original packaging, and in the same condition that you received them.

– Proof of purchase is required for all returns.

Process

1. Contact Us: Before returning an item, please contact our customer service team at [email protected] to initiate the return process.

2. Return Shipping: We will provide you with a return shipping label. Please ensure that all returns are sent via tracked postage to ensure their safe arrival.

3. Refunds: Once we receive your return, we will inspect the item and notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 3 business days.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our refund and returns policy, please contact us at [email protected] or 0419 181 769.

Thank you for choosing Favours Coffee!